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Calling Frontier (Verizon FIOS) about ftrdhcpuser.com

So this morning I noticed whenever i’m trying to ping a network server or whenever I go to an address in my browser that doesn’t exist, it directs to ftrdhcpuser.com(208.73.210.29) or better yet dsultra.com (208.73.210.125). I did a little researching around and found http://www.dslreports.com/forum/r25368403-Local-Domain-Name-Changed that had other people with my same problem. Things such as Remote Desktop not being able to connect can be a major issue if you need something like that to work.

I noticed this when loading up my samba shares and trying to connect to my ssh server that everything on my network had a DNS Suffix of ftrdhcpuser.com as you can see in the image below.

How to fix:

1. Log into your router. If you don’t know the address, open cmd and type ipconfig /all then look for Default Gateway. Default is usually http://192.168.1.1/
2. Click on Advanced
3. Click on System Settings
4. Remove ftrdhcpuser.com from your Local Domain and save
5. Go back to Advanced and Reboot Router

If that method does not work for you you can also try:

1. Click Advanced
2. Click Configuration File
3. Click Save Configuration File
4. Open in notepad or your choice of editor and search for ftrdhcpuser.com
5. Remove ftrdhcpuser.com from the file and save
6. Click load configuration file and load the file you edited.

If all else fails you can try reseting your router or restoring to factory defaults.

Here is a picture after it has been fixed:

Oh, and their tech support sucks. Go to 4:10 for lolz.
Frontier Technical Support Phone Call

He says at 8:32, “Thank you for holding sir umm yeah basically sir that f f f rt uh that is a frontier uh it just the change sir i mean that dns um that was because of the change sir i mean uh you could you you should be able to ping it like you said i mean uh uhm but i mean i’m not uhh that (can’t make it out) all you would be able to do is…you are inside the.. you cant log inside the router cant chu. (“yes i can”). Alright sir whu i mean you can connect to the internet as well…..”

Just listen to it yourself. How much do you think that guy is getting paid?