The conversations your customers and prospects are having on sites like Facebook, YouTube, and Twitter are shaping brand perception and influencing buying decisions. Social CRM...
Learn more about Lithium's Social CRM Software: bit.ly Lithium Social CRM allows businesses to proactively build stronger, deeper customer relationships by integrating social customer conversations...
Social CRM and Community Managers. Jon Ferrara, CEO of Nimble, joined the Community Manager Hangout to discuss Nimble's Social CRM and the offer they have...
Inspired by an article by Brent Leary, I decided to give some concrete examples of how Traditional CRM approaches measure up with Social CRM approaches....
Our monthly webcast is an opportunity to connect those who are passionate about social business and IBM Collaboration Solutions. For our April meeting, we had...